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Your Government |
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- What exactly am I doing?
You are creating a digital ID issued by the State of Illinois.
This ID will allow you to access multiple systems within State
government, and allow you to digitally sign legally binding
transactions. This will enhance the use of the Internet for
citizens doing government business with the State of Illinois.
- Why do I have to provide personal information?
Because a digital ID has legal ramifications (i.e., signing capability),
it is important to ensure that the person obtaining an ID is,
in fact, the person they say they are. To do this, a certain
amount of personal information is necessary to properly identify
the citizen obtaining the ID.
- What happens to the information I provide?
Any information you provide during the digital ID registration
process is kept strictly confidential. Your driver's license
number and your shared secret/answer are used to allow you
to recover your password in case you ever forget it. Personal
information is never sold.
- What if I don't live in the State of Illinois?
You can still obtain a State of Illinois digital ID if you live
in another state. Simply click on the “Accept, out-of
State resident” button at the bottom of the subscriber
agreement page. The out-of-state process does take a bit longer.
Since we can't at this time validate a person's identity with
other State's driver's license facilities, it's necessary to
fill out a paper form, have it notarized, and then mail the
form to us. We process the forms as quickly as possible and
get the proper authorization codes back to the citizen, along
with instructions for creating the ID.
- What if I've forgotten my password?
If you are an Illinois resident, you can recover your password
online at www.illinois.gov/pki . Look for the “forgot
password” link on the right hand side of the page.
If you are not an Illinois resident, contact Customer Support;
PKI Digital Certificate - Customer Support hours:
Monday thru Sunday, 8:00 am to 5:00 pm
(800) 366-8768 or (217) 524-4784
Option 1 (IT) Information Technology, Option 12 – HFS and Digital Certificate Support
Please respond by saying "I need help recovering a password for a digital ID”.
- Who do I call for help?
If you are having trouble accessing a particular system (e.g.,
Healthcare and Family Services' [Formerly known as Public Aid Dept] MEDI site, the TAXNET site run by the Department
of Employment Security, etc), after you have successfully created
your digital ID, contact the help desk for that particular
State Agency at the number that is given on that application
web site.
Contact Customer Support;
PKI Digital Certificate - Customer Support hours:
Monday thru Sunday, 8:00 am to 5:00 pm
(800) 366-8768 or (217) 524-4784
Option 1 (IT) Information Technology, Option 12 – HFS and Digital Certificate Support
Please respond by saying "I need help obtaining my digital certificate”.
- Where do I find the necessary information on my driver's
license?
- Can I just request one digital ID for my company?
The digital ID issued by the State of Illinois are issued to
individual citizens, not entities. You cannot generate an ID
for a company.
- Why does the information have to match my driver's
license exactly?
During the registration process, the information you provide
is matched against the Secretary of State's driver's license
database. This is done to ensure that someone is not simply using
your name to create a digital ID and spoof your identity.
- Why do I need to provide my weight?
When creating the registration process, we needed to have at
least one piece of information that would not be easily guessed.
Name and address are easily determined, as is hair color and
eye color. We determined that the weight would be the one piece
of information that someone would not be able to guess from
the driver's license.
- Does my password ever expire?
Your password will expire after 1 year. You should be prompted
to change your password when the expiration period arrives.
- Can I share my ID with others? After all, it's just
a userid.
Your digital ID is not just another userid. Your digital ID has
legal signature authority, which means that someone using your
digital ID can sign legal documents and leave you responsible.
You should never share your digital ID with anyone.
- What if my username and password don't seem to work?
Several things can cause the username/password combination to
fail. If you get a message resembling “Authenticate User bad
Input”, then the problem is probably with your password. In this
case, you can change your password as mentioned above.
If you do not receive an error message, or if you keep getting
sent back to the logon screen, you may have a problem with the
Java Virtual Machine (VM) on your computer. To check this, go
to the following URL:
http://www.java.com/en/download/help/testvm.jsp
If this test fails, or you are unsure of what version of the
Java VM you have, it is highly recommended that you download
the newest version of the Java VM before continuing. It is a
free download, and can be obtained by clicking on the “Get it
now” button at the above URL.
- Is there any charge for the digital certificate?
The digital certificates provided by the State of Illinois are free, as is the encryption/signing software. If there are any questions regarding this policy or about obtaining the software, please call the number listed in the "Who do I call for help" FAQ above and inform the operator that you would like to speak to someone in the PKI section.
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